Privacy Policy

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Effective Date:  2nd January 2025

Fern Property Management ("we", "our", or "us") is committed to protecting the privacy and personal data of our clients, guests, and service providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, booking platforms, or directly in the course of our property management and cleaning services.

We may collect the following types of information:

• Personal Information
• Full name
• Email address
• Phone number
• Postal address
• Government-issued ID (for guest verification where applicable)
• Payment or billing information
   

• Property address and access instructions
• Booking dates and guest preferences
• Communication between guests and hosts
   

• IP address
• Browser type and version
• Device identifiers
• Usage data on our website or app
   

We use the information we collect to:

• Manage property listings and bookings
• Communicate with property owners, guests, and cleaners
• Coordinate cleaning and maintenance services
• Verify guest identity and comply with legal obligations
• Process payments and manage invoices
• Improve our services, website, and customer experience
• Comply with legal, regulatory, and insurance requirements
   

We may share your information with:

• Cleaning and maintenance contractors working under agreement with us
• Booking platforms (e.g., Airbnb, Booking.com) as required
• Payment processors and invoicing software
• Legal or regulatory bodies where required by law
• Service providers who help us run our operations (e.g., IT providers)
   

We do not sell your personal data to third parties.

We take appropriate security measures to protect your data from loss, misuse, and unauthorized access. Your information is stored on secure servers, and we restrict access to personal data to authorized personnel only.

Depending on your location, you may have rights including:

• Accessing the data we hold about you
• Requesting correction or deletion of your data
• Withdrawing consent to data processing
• Filing a complaint with a data protection authority
   

To exercise your rights, please contact us at: vanessa@fernpropertyservices.co.uk

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or regulatory requirements.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the page. Significant changes will be communicated via email or our website.

If you have any questions about this policy or our handling of your data, please contact:

Fern Property Services
vanessa@fernpropertyservices.co.uk
01234 958651